Anuvab Palit

Mba-Iim, 9 Years, Consulting, Cx, Crm, Analytics
Bangalore, Karnataka, India
Business Intelligence, CRM Specialist, Customer Experience
About
A MBA from IIM Indore and creative,result oriented Analytics & Consulting Professional with 9 years of rich Customer Facing experience in Business Analytics, CRM, Strategy, NPI, Predictive Modelling and Marketing Analytics . Have proven leadership track record of building and shaping up business under Delphian environment, across multiple geographies.
Talents
Work Experience
Business Consultant
Other
Full Time Apr-2016 To present 9 years
Responsibilities
  • Consulting & Solutioning:
    • Working as a Consultant on Customer Experience Management (CEM), Analytics & Digital.
    • Presenting Analytics based solutions to Clients in Automobile & Heavy Manufacturing Industry Clients.
    • Preparing Warranty & Incentive Management Solution offerings for Automotive Industry clients across the globe.
    • Designing and evaluating strategy for Business Process Re-engineering, Business Transformation & Cost Reduction initiatives.
    • Preparing Customer Journey Maps, Competitor’s Strategy & GAP Analysis by rendering necessary due diligence.
    • Using Analytics to asses Marketing campaign and Product literature for customer and suggesting alternatives on the same.
    Transition Management
    • Acting as Transition Manager for a multinational client with emphasize on AGILE and DevOps methodology.
    • Coordinating with teams across the globe to manage and ensure delivery of IOT Solutions.
    Pre-Sales:
    • Responsible for preparing Pre-Sales brochure while coordinating wi
Senior Software Engineer
Other
Full Time Nov-2010 To Jan-2015 4 years 2 months
Responsibilities
  • • Responsible for CRM & BI Architecture design and implementation of CRM & BI applications for global telecom clients.
    Pre-Sales & Client Engagement:
    • Involved Pre-Sales Activities & Requirement Analysis for Clients in Middle East, Europe & Latin America zone.
    Technical Consulting & Service Delivery:
    • Done Consulting on CRM across Ericsson regions. Lead of Siebel SME team. Working with cross-functional teams.
    • Using Analytical tools to derive Customer Segmentation, Pricing, Order and Campaign Management. Forecasting business impacts.
    Product & Competency Management:
    • One of the first and key member of “TELCO CRM” Product Development team at headquarter location.
    • Lead the ConceptWave team under OSS vertical. Scaled up competency head count for location and mentored resources.
    Organizational Set up and initiatives:
    • Joined Ericsson as the 1st employee of Head-quarter location and contributed significantly on Organizational Setup and Business Management. Key responsible
Achievements
  • • Won first SI Project contract of USD 12 million as Pre-Sales Team Member. • Received “ACE” award for successful project delivery and earning recommendation from customer. • Received “Extra Miler” award from Ericsson for Outstanding Contribution in Operational Procedure Streamlining.
Senior Software Engineer
Other
Full Time Jul-2010 To Sep-2010 2 months
Responsibilities
  • • Leading Siebel Support Administration team for Global project of a major Multinational Pharma Organization, USA.
    • Designing CRM & Analytics environment and processes according to the business process of Pharma/Life Sciences organization.
    • Planning and implementing changes to the environment. Responsible for the monthly releases in Production environment.
Application Developer
Other IBM India Pvt Limited
Full Time Mar-2007 To Jun-2010 3 years 3 months
Responsibilities
  • • Designed, executed and supported Siebel Environment in multi-client Banking project. Managed monthly deployments in projects.
Achievements
  • On-Shore Coordinator and Support responsible at Finland. Assisted sales bidding to win 2 years support contract of USD 3.2 mn.
    • Successful Client engagement made a major positive impact on CSAT score.
Education
Master of Business Administration
Indian Institute of Management IndoreIndian Institute of Management
2015-2016
Bachelor of Engineering or Technology
Heritage Institute of TechnologyMaulana Abul Kalam Azad University of Technology
2002-2006 Score78%
• Presented Paper at 92nd Indian Science Congress, 2005, on the topic “Isolation of Antibiotic Producing Organisms from Soil”.
• “Mutagenesis for strain development of cellulase producing organism – Aspergillus” presented at State Science Congress, 2006.
Extra-Curricular Interests

  • • Playing Sitar & Surbahar. Trained in Indian Classical Vocal. Performed in Youth Festival.

  • • Writing Classical Music related articles in various journals.

  • • Represented School

  • College and Organizations in Soccer tournaments. Certified Rock Climber.

Profile Snapshot
Anuvab is based out of Bangalore & has studied Business Administration, MBA-Master of Business Administration from Year 2015-2016 in IIMI-Indian Institute of Management Indore, Indian Institute of Management.
Anuvab Palit is Skilled in Business Intelligence, CRM Specialist, Customer Experience and other talents.