Anupam Chakraborty

Honest Anupam
Hyderabad, Andhra Pradesh, India
General Knowledge, English Language, International Business
About
Work Experience of 17+ Years in Branch Management, Operations, HR, BPO, e-Commerce, Government Project, Airlines, Satellite TV, DTH, Banking, Telecommunication, Insurance, Data Management, Education, Sales & Marketing, Project Management, Quality Management, Human Resource Management. Operation Management, Workforce Management,Transition etc...
Talents
Work Experience
Business Head
Diyamatics-self owned e-commerce
Full Time Jan-2018 To present 7 years 3 months
Responsibilities
  • Advertising, Orders, Inventory control, shipping, payments, pre-sales and Post sales issues, Customer Service, Training, Vendor Management, Client Management, Tax Management, Product Listing Management, Market Survey, and cost optimization.
Chief Manager
Metaminds Software Solutions Ltd
Full Time Sep-2015 To Jan-2018 2 years 4 months
Responsibilities
  • Responsible for the Handling the International Business from India with the responsibility of Five International
    Companies present in United States of America, India, Canada and Bangkok. I managed a Total Team Size of 30+
    Employees with Six Leads for International Operation, Transition, Profit & Performance. I was the first point of contact
    from India to International Business Operation/Transition. I ensured that all the Managers were in sync, delivered client
    SLA and maintained an absolute team work in achieving the common goal of the company. I executed the team Operation
    Business Plans, Transition, Process Design, Service Level, Team Escalation Management, Board/Client Business
    review/presentation, Workforce Management, Operation Management, Quality, Human Resource Management and IT
    Escalation Management. I ensured the Deliveries from India Meet the International Standards within Business scope.
Deputy Manager
Karvy Insurance Repository
Full Time Nov-2014 To Jan-2015 2 months
Responsibilities
  • Taking care of the Digitization of Insurance by Managing a team size of 30 Members from the Pilot Batch. I was the first point of contact for Insurance Companies. Managed the Insurance Repository Process, Interacted with all Insurance Companies in India, Insurance holders, Billing & Payments, followups with Insurance companies, Customer Service, Client Service, Taking care of entire Process and Business of Repository as regulated by IRDA.
Branch Manager
Full Time Oct-2013 To Oct-2014 1 year
Responsibilities
  • I handled a Total Branch size of 300+ Employees Operation, Profit & Performance in accordance with the companies’ policies & procedures with a direct report to the CEO. All the Departmental Heads reported me to ensure that client expectations were met. I Created and Implemented the Branch Operation Business Plans, Managed and developed the branch, Ensured profitability, Legal Issues, Tax Payment to Government, Service Level, Client interaction, Board /Client Business review/presentation, Workforce Management, Operation Management, Quality cum Human Resource Management etc. I implemented and managed areas of responsibility to facilitate continuous improvement while supporting companies’ goals, mission and vision. Provided a sound Leadership for the Branch.
Manager Operation (Head of Operation)
Shell Transource Pvt Ltd
Full Time Apr-2009 To Oct-2011 2 years 6 months
Responsibilities
  • Process Owner of Hyderabad Branch for Customer Care, Retention, Sales, Validation department for critical
    Accounts & Service Levels of leading companies like Vodafone

    Designed Process, function and have been working with Operation, MIS, WFM, HR, Training & Quality Depts. I had the Privilege to streamline the Human resource and Quality function. I had the responsibility of maintaining Service Level, Planning, Performance Management, Business improvement Projects, Process design, Attrition control Management, Quality Management, Preparation of Business reports, Work force Management, Appraisals, Review Employee and Customer Transactions, Payroll, Incentive, Business Reviews, Transition, Recruitment's and Client Interactions. Maintained high level of enthusiasm and motivation.. \r\n
Team Manager
TATA Business Support Services
Full Time Sep-2006 To Apr-2009 2 years 7 months
Responsibilities
  • I managed the Complete Inbound and Outbound Business Process Outsourcing Operation for TATASKY Process. There were 8 Team Leaders directly reporting to me and 120 Associates indirectly reporting. I was looking after complete Customer service, outbound sales, outbound retention, Inbound Prospect and Escalation team. I had the Privilege of running Business improvement projects (Six Sigma level) in TATASky Process..I had to look after customer Accounts, maintain Service Levels, Set Quality standards, look after MIS & Workforce Management. I was an active participant in Monthly Business reviews and also involved in Recruitment, Rewards and Recognition, Planning, Performance Management, Process design, Audit checks, Appraisals, Review Employee and Client Interactions with TATA Code of Conduct.
Team Leader
24/7 Customer Pvt Ltd
Full Time Jul-2003 To Sep-2006 3 years 2 months
Responsibilities
  • I was handling International BPO Process like AT&T (American Telephone & Telegraph Services),
    British Telecom, OneTel, Direct TV, Dish Network America, MBNA America, EchoStar etc. I was handling both Inbound
    and Outbound International Processes. There were 50 agents reporting to me and was responsible to meet and disseminate the
    client SLA and expectations within process scope. Interacted with the International client on Operation, Quality, product and
    escalations. I had the Privilege to be a member of Six Sigma Project and have handled Quality and Training functions. I had to
    look after Client customer Accounts, maintain Service Levels, Set Quality standards, Workforce Management, Monthly
    Business reviews, Planning, Performance Management, Audit checks, Appraisals, Review Employee and Client Interactions
Education
Master of Business Administration, Human Resources
Pondicherry UniversityPondicherry University
2001-2006 Score57%
Bachelor of Science, Microbiology
Kakatiya UniversityKakatiya University
1995-2000 Score57%
Blogs & Portfolio
Honest & Highly Enthusiastic Anupam
Honest & Highly Enthusiastic Anupam
Portfolio
Honest & Highly Enthusiastic Anupam
Model.ProfilDetail.name
Anupam Chakraborty 27 Jul, 2013 17 view 0 Comments
Managed Customer Care/Retention/Sales/Validation Departments and set standards to ensure excellent service is delivered effectively. Managed Two Team Managers, 14 Te...
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Extra-Curricular Interests

  • Second Prize in extempore Speech

  • 4 x 200 m Relay

  • 4 x 200 m Relay

  • Prize in Drawing Competition

  • Prize in Drawing Competition

  • First Prize in High Jump

  • First Prize in High Jump

  • Second Prize in 4 x 100m Relay

  • Second Prize in 4 x 100m Relay

  • Second Prize in extempore Speech

Profile Snapshot
Anupam is based out of Hyderabad & has studied HR-Human Resources, MBA-Master of Business Administration from Year 2001-2006 in PU-Pondicherry University, Pondicherry University.
Anupam Chakraborty is Skilled in General Knowledge, English Language, International Business and other talents.