Mundra International Container Terminal - DP World
Full TimeOct-2012 To Jul-20139 months
Responsibilities
• Managing IT infrastructure, providing IT support to all divisions in the Company. • Responsible for couple of Projects like upgrading of IT equipments, Installing CCTV across Terminal and CFS & Business Continuity Plan. • IT Procurement and Vendor Management.
IT Manager
Minerva Technical Solutions Pvt Ltd
Full TimeNov-2010 To Sep-20121 year 10 months
Responsibilities
• Responsible for managing IT infrastructure, providing IT support and IT Projects. • Implementation of ITIL complaint service desk tools & Project Management • IT Procurement and Vendor Management.
Head - IT Helpdesk
Mindteck Middle East, Bahrain
Full TimeOct-2006 To Oct-20104 years
Responsibilities
Joined as Head – IT HELPDESK and rose to the position of HEAD – IT Infrastructure, Projects & Helpdesk (Process Automation System-PAS)
Major Highlights • Responsible for managing IT infrastructure, providing IT support to all divisions in the Company. • Responsible for SAN and 2 Data Centres. New Data Center Design, Architecture, Consolidation, Integration and Migration strategy, Disaster Recovery Project and couple of Projects for upgrading of IT equipments & BCP. • Responsible for yearly Department Budget with active controls variance reporting on Capital & Operating expense.
Achievements
• Department recognition awarded in 2007 for ALBA Asset Management – Hardware and Software which has been done for the first time in the history of ALBA. • Presented Gold Card Award in August 2008 in Appreciation of Outstanding Performance through Hard work and Loyalty.
IT Program Manager - APAC Region
Intel Technology India Pvt Ltd
Full TimeMay-2002 To Sep-20064 years 4 months
Responsibilities
? Joined as Project Manager and rose to the position of Program Manager-Remote Access for Asia Pacific Region in Dec’2004
Major Highlights ? Engaged in projects like Home Connectivity (Broadband), WLAN, VPN, Wimax, VoIP, Remote Access and DUN Optimization. ? Conceived, designed and created process for Broadband (Work Life Effectiveness program). Identified India IT risks and created a mitigation plan for 2003-2004.
Achievements
? DRA recognition awarded in 2004 by the IIDC Management for effective Project closure, vendor negotiation that resulted in saving Intel USD 850K on the Broadband–Working from home program.
Head - IT
HSBC - Electronic Data Processing India P Ltd., Hyderabad
Full TimeJul-2000 To Apr-20021 year 9 months
Responsibilities
? Essayed a stellar role in setting up the complete IT infrastructure from scratch for the Data Processing Centre in Hyderabad and Bangalore for ensuring ODC value optimisation. Infrastructure included MIS system, OS/2 Servers, Win NT servers, Domain Access rights, Local Security Manager for all logon IDs, Lotus Notes Mail system, and LAn with over 1000 nodes. ? Pivotal role in attaining Zero Error for the division and maintaining proper documentation during 2000-01 audits. ? Managed communication Networks (Routers, Multiplexers, Switches, Passport, Modems) and ensured these are upgraded periodically, Manage multiple IPLC circuits.
Achievements
? Company recognition awarded in 2001 for Pivotal role in attaining Zero Error for the division and maintaining proper documentation during 2000-01 audits.
Area Maintenance Manager – Customer Support
HCL Comnet Systems & Services Ltd
Full TimeSep-1996 To Jun-20003 years 9 months
Responsibilities
? Joined as Senior Executive and promoted to Area Maintenance Manager – Customer Support
Major Highlights ? Went out of the way and played a key role in securing sales order worth Rs.1 Crore of Networking products and Software from one state in 1999-2000 (products included routers, RAS, hubs, Elcon cards). ? In charge for: ? Customer Support & Projects (Satcom, Datacom & Radiocom) ? Handling Team of 34 well qualified Engineers. ? NSE Network for South India. It included installation, commissioning & maintenance of TDMA (Gilat Satellite Networks) VSAT's, Win NT Software, NSE Software and BackOffice software. Managed 120+ NSE Customers with 400+ VSAT's.
Achievements
? Applauded & awarded by the CEO for maintaining 99.99% uptime consecutively for 3 years for NSE (including 400+ terminals in South India).