Being a Part of Global IT Support Team , I am Responsible for handling more than 2500 employee Issue Related to any kind of IT Operation, Helpdesk Management, Software, Hardware, Application, Access Management, Exchange Management Via Email, Ticket, Instant Message. I am the First point of contact for any kind of IT related issue. Which Include following other than the previous company Responsibility.
? Domain User ID Creation of on boarding user on Exchange 2013,
? Creation of Cisco Account including ,Phone account, Jabber Account, WebEx Account,
? Creation of Multifactor Authentication.
? Providing Access to more than 300 internal application.
? Creation of Shared mail Box, Distribution Group, Mail Box Delegation
? Working on Service Request, Incident, and Task on Service Now Ticketing