Ajay Sharma

Experience Of 23+ Years In Exports, Retail, B2b And Digital Classes
Kanpur, Uttar Pradesh, India
Aptitude, Team Management, Workforce Planning
About
21 years of extensive experience in Operations Management, Retail Operations, Supply Chain Management, Merchandising, Procurement and Customer Service Operations
Talents
Work Experience
Head of Operation
Extramarks Education India Pvt Ltd
Full Time Aug-2013 To present 11 years 8 months
Responsibilities
  • • Mentoring a team of over 250 members
    • Spearheading the Operations Team with a strength of 250 members spanned across 4 different departments namely Implementation, Service, SCM and IT (Back-End Processes)
    • Overseeing retail operations with accountability of:
    o Launching Digital Classes in schools
    o Devising detailed sourcing and category plans to maximize effectiveness and efficiency
    o Planning ROL of Products
    o Maintaining service and fresh products / spare parts stock
    • Supervising Implementation, SCM, IT implementation, Customer Service and Procurement Dept.
    • Monitoring force of Engineers Vs. complaint lodge
    • Facilitating appropriate communication and action on Aged Stock of respective categories
    • Performing analysis of product failure rate, reason and providing solutions on site
Achievements
  • • Conceptualized and designed Low cost high performance Smart Learning Classes under ?60,000/-.
    • Took notable measures for rebuilding Service Repair Department and making it operational thereby saving companies asset; ensured avoiding usage of fresh material in service as well as contracting logistic company for deliveries PAN India.
Procurement Head
Office Depot Reliance Supply Solutions Pvt. Ltd., Mumbai, (Reliance Retail Limited and Office Depot
Full Time Mar-2009 To Jul-2013 4 years 4 months
Responsibilities
  • • Executed a gamut of functions encompassing:
    o Leading procurement across India, 6 branches &team of 13 members for clients like IBM, Wipro, HSBC Group, Reliance etc.
    o Maintaining ROL in order to serve to serve customer better; collating product data for the company
    o Maximum utilization of cash/credit available
    o Developing AOP of the Merchandising Team
    o Managing stock levels across India
    • Follow-up, monitor and ensure appropriate communication and action on Aged Stock of respective categories
    • Carried out:
    o ABCD Analysis of SKU and Customer on the basis of sale
    o Customer - SKU wise analysis and suggesting sales Team for correction or alteration in sales catalogue
Achievements
  • • Significantly minimised stock from 9 cr. to 3.5 cr.
    • Undertook valuable efforts towards augmenting:
    o Department Performance & Customer Satisfaction Level from below 50% to 85%
    o Overall margins of company from 14.3% in Mar’11 to 18.0% in Feb’13
    • Successfully handled procurement of goods worth Rs 200 crores
Senior Category Manager
Reliance Lifestyle Pvt. Ltd., Mumbai, India
Full Time Oct-2006 To Feb-2009 2 years 4 months
Responsibilities
  • • Handled functions involving:
    o Sourcing various product ranges & vendors consistent with market requirements
    o Managing pricing, stock return and other issues with regular suppliers
    o Creating planograms for the category on the basis of store layout plans & fixture plans on JDA software
    o Mapping sales vs inventory to keep healthy stock turn
    o Monitoring format wise sales on category’s contribution and bridging gaps to increase return from the allotted space
    • Organised promotions and monitored promotion performance in different formats through ABCD analysis
Achievements
  • • Handled product range comprising of kink knacks, imported gift products, key chains, flower pots, photo frame, picture frames, cutlery sets, fire crackers, etc.
    • Acted as a crucial part of the team that launched First Reliance Mart in India
    • Instrumental in:
    o Establishing Gifting category in Reliance Value Format
    o Introducing Fire Cracker Category in Reliance Value Format
    o Accomplishing revenue growth of 300% above AOP in Gifting category
Education
Master in Business Studies, Marketing
, Kanpur University
1991-1993
Profile Snapshot
Ajay is based out of Kanpur & has studied Marketing, MBS-Master in Business Studies from Year 1991-1993 in , Kanpur University.
Ajay Sharma is Skilled in Aptitude, Team Management, Workforce Planning and other talents.