Allamul Danish

Endpoint Engineer
Delhi, Delhi, India
Aptitude, Scheduling, Vmware Infrastructure
About
Experience in Endpoint, VMware and remote desktop support.
Talents
Work Experience
Senior Security Engineer iII
Iopex technologies
Full Time Jul-2019 To present 5 years 9 months
Responsibilities
  • Handling escalations, creating internal documents for new release and ongoing issue, creating documents for public views,working on unhandled,aging tickets
Achievements
  • sucessfully implemented the process of handling cases in absence of required resource by distributing the cases mong present resource
Senior Software engineer-II
birlasoft India
Full Time Jan-2017 To Apr-2019 2 years 3 months
Responsibilities
  • working on issue related to applications not working, working on change reqequest,doing RCA for applications, training new resource, preparining data related to tickets, request, unhandled and pending task
Achievements
  • Designe the process for service request which was replicated throught the organization in other projects
specialist
Full Time Mar-2015 To Apr-2016 1 year 1 month
Responsibilities
  • Handling issuse related to VMware connectivity,perfomance issue. working on applications related to issues on users, working on changes due on the application, providing feedback and updates to Entry level engineers,working on escalations for unresolved cases. Raising cases with external vendors for applications issue
Assosiate
Full Time Aug-2010 To Jan-2015 4 years 5 months
Responsibilities
  • Handled issues relate to order processing for dell produtcs, parts,accessories, applications etc. creating ticket and working on issue related to dell hardware . installation of anti virus,pc TUNE UP , INSTALLATION OF operating system, printers etc.
Achievements
  • michael dell award, handling ticket based on time zone rather on priority basis to reduce the effort
Education
b.com(h), Accounts
JKS college
2007-2010
Profile Snapshot
Allamul is based out of Delhi & has studied Accounts, b.com(h) from Year 2007-2010 in JKS college, .
Allamul Danish is Skilled in Aptitude, Scheduling, Vmware Infrastructure and other talents.