Ganesh Ram

Senior Consultant, Technical Support
Chennai, Tamil Nadu, India
Technical Support, Customer Support
About
Technical Support, 3+ years Experience, B.E
Talents
Work Experience
Technical Support Consultant
IT
Full Time Oct-2011 To present 13 years 5 months
Responsibilities
  • • Support - Helping people use applications by answering their questions and resolving issues that facilitates the correct operation of McAfee hardware and software by taking remote access of computer.
    • Troubleshooting – Diagnosing malfunctions in the operation of hardware and
    software.
    • Repair - Correcting application software malfunctions, OS (Windows 2000, XP Professional) and computer security procedures and protocol.
Achievements
  • • Joined as “Technical Support Consultant” (FLA) in Sutherland Global Services for handling calls and providing resolution for technical issues for US customers.
    • Promoted as “Sr. Technical Support Consultant” in 12 Months.
    • Moved to Tier 2 Engineer for handling Supervisor calls and for making outbound calls to provide resolution for unresolved issues that are escalated from frontline support technicians.
Customer Support Associate
Full Time Dec-2010 To Aug-2011 8 months
Responsibilities
  • • Prepares for customer inquiries by studying products, services, and customer service
    processes.
    • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; verifying customer's understanding of information and answer.
Achievements
  • • Started my career as a Customer Support Executive in Tech Mahindra Ltd., (Formerly Mahindra Satyam), worked there for 9 months and resigned the job.
» 1 Project
Education
Bachelor of Engineering or Technology
K L N College of EngineeringAnna University
2005-2009
Profile Snapshot
Ganesh is based out of Chennai & has studied EIC-Electronics and Instrumentation Control Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2005-2009 in KLNCE-K L N College of Engineering, Anna University.
Ganesh Ram is Skilled in Technical Support, Customer Support, Technical Skills