Arjita Saha

Multitasker
Gurgaon, Haryana, India
Communication Skills, Marketing, Computer Knowledge
About
Seasoned professional with almost 10+years
Talents
Work Experience
manager Corporate Portfolio
aeb
Full Time Oct-2009 To Mar-2010 5 months
Responsibilities
  • Underwrite corporates to support business growth and minimize bad debts.
    • Analyse and review company financials to underwrite and extend credit to corporates in line with the risk management policy.
    • Provide solutions to business acquisition team to optimize billing growth.

Senior Team Member – Corporate Risk Management
aebl
Full Time Jun-2007 To Sep-2009 2 years 3 months
Responsibilities
  • Efficient and timely exposure control on corporate card accounts to minimize credit loss provision.

    • Develop and sustain strong relationships by providing on going solutions and payment education to corporate card members.
    • Investigate and collaborate with fraud control division to analyse and resolve fraud incidents.
Achievements
  • • Awarded Employee of the Month for providing innovative process solution for issuance of Temporary credit program.
    • Achiever of the Quarter for consistent high performance productivity results and mentoring and training support to team members
cmm
aet
Full Time May-2003 To Feb-2004 9 months
Responsibilities
  • Responsible for card member and merchant service establishment account maintenance and responding to queries and disputes.

    • Enhance customer service by ensuring timely maintenance of card member accounts and merchant service establishment.
    • Handle card related promotions and customer escalations.
    • Support high value merchant service establishments with their payments - liaise with respective departments for their disputes and collections
    • Root cause analysis of service delivery gaps for process improvement.
crm
aet
Full Time Jun-2001 To Apr-2003 1 year 10 months
Responsibilities
  • Effective and timely exposure control on card accounts to minimize credit loss provision.

    • Collection of critically overdue cases and individual allocation of cycle along with the team.
    • Ensure smooth functioning of division by meeting & achieving defined SLA/KPIs
    • Manage client relationship by effectively handling escalations
    • Review of financial of card members to ascertain the potential spend and credit limits.
Achievements
  • • Awarded certificate of Appreciation at India Operations Annual meet for achieving excellent Credit Input Ratio YTD results of 0.99%.
    • Received appreciation for work done as Employee Satisfaction Action Team coordinator & contribution towards "Employee Satisfaction Survey 2002".
Team Member – Customer Service Center (April 1998 – May 2001)
American Express TRS
Full Time Apr-1998 To May-2001 3 years 1 month
Responsibilities
  • Responsible for providing best in class customer service to card member and merchant service establishments.

    • Responsible for handling inbound customers and service establishment calls within the set call center parameters.
    • Coordinating with all departments to provide solutions
    • Streamline processes to achieve reduction of escalations.
    • Mentor the new team members on the system procedure and policies related to charge card.
Marketing Executive
AVCO Financial (July 1997 – Jan 1998)
Internships Jul-1997 To Jan-1998 6 months
Responsibilities
  • • Coordinate marketing activities and promotions with various agencies.
    • Management Information Systems reporting on sales obtained in various regions.
    • Promote & educate Consumer durables dealers regarding loans offered in Delhi/NCR region.
Education
Masters In Marketing Management, Marketing
Delhi Open UniversityDelhi Open University
1998-2000 Score61%
Bachelor of Commerce, Commerce
University of CocodyUniversity of Cocody
1992-1996
Extra-Curricular Interests

  • swimming

  • travelling and painting

Profile Snapshot
Arjita is based out of Gurgaon & has studied Marketing, MMM-Masters In Marketing Management from Year 1998-2000 in DOU-Delhi Open University, Delhi Open University.
Arjita Saha is Skilled in Communication Skills, Marketing, Computer Knowledge and other talents.