Wilfred Jean Benhur

Creative Designer
Bangalore, Karnataka, India
General Knowledge, English Language, MS Excel
About
I'm a confident and articulate communicator, experienced in working independently. I am also determined, energetic, driven and goal orientated. I'm a very hard worker and I always strive for excellence in whatever I do, A young individual who will be an asset to an organization like yours that offers potential for personal growth and development of analytical skills.
Talents
Work Experience
Senior Analyst
Flipkart Internet Pvt Ltd
Full Time Mar-2015 To present 10 years 1 month
Responsibilities
  • Improve the quality of Flipkart’s search results through investigation of search quality issues
    Conduct competitive analysis to identify market trends, and recommend strategy adjustments based on these trends
    Partner with engineers to improve our search quality
    Develop and share practices for search quality investigation and analysis
    Coordinate with Vendor, Seller, Distributor, Category and Brands to get the required details for Catalog and Content.
    Coordinate with Content VAS, Retails Ops & Ready Catalog team for completion of the projects planned.
    Continuously seek solutions for improving customer experience on Flipkart website.
    Drive the projects in pipeline through appropriate end to end coordination with retail operations.
    Help the manager to Track & publish the executions and results of the projects managed.
    Work with technology team to improve the Flipkart cataloging /content process.
Achievements
  • Understanding of customer, seller & category need.
    Obsession with customer satisfaction and quality.
    Anticipates Long-term challenges and solution from an operations perspective.
    Links product / process and business impact clearly and effectively.
    Excellent negotiation, collaboration and superior communication skills.
    Manage working relationships with different teams, maintain timely and appropriate communication with all stakeholders, end to end closure of any open items.
Process Associate
Capita India Pvt Ltd
Full Time Apr-2014 To Feb-2015 10 months
Responsibilities
  • Knowledge and understanding on UK Utility process for Registering the customers to the service provider
    Worked on applications such as SAP, CRM, ISU, and Citrix.
    Escalate and resolve process related issues to the onshore team in a timely manner.
    Identify any change in the process (from client), and document the information.
    Communicating with the Onshore Team via calls to get queries resolved at the earliest
    Compile ADHOC’s, Daily tasks and Escalation reports/statistics and share it with Team Manager on daily and weekly Basis
    Assigning the daily task to the Associates as directed by the Team manager.
Senior Catalogue Specialist
Flipkart Internet Pvt Ltd
Full Time Apr-2012 To Dec-2013 1 year 8 months
Responsibilities
  • Setting the learning direction for Specialists as required thereby supplying additional resources and information, interacting with directly with the BD team to close the clarifications raised by Specialists;
    Conducting product and process training for Specialists as and when required Interact with Launch team for new attribute, sub-vertical, refiner creation;
    Assigning the daily task to the Catalogue Specialists;
    Addressing all the clarifications raised by Specialists to close their daily tasks;
    Compile ADHOC’s, Daily tasks and Escalation reports/statistics and share it with Team Lead on weekly Basis
    Experienced in working independently and Handling a Team of six.
Education
Master in Computer Application
Hindusthan College of Arts and ScienceBharathiar University
2008-2011
Projects in Networking, Certification in MAC excellence
Extra-Curricular Interests

  • Comic

  • Music

  • Cricket

  • Novels

  • Billiards

  • Snooker

  • Cricket

  • Music

  • Volleyball

Profile Snapshot
Wilfred is based out of Bangalore & has studied Computer Application, MCA-Master in Computer Application from Year 2008-2011 in HCAS-Hindusthan College of Arts and Science, Bharathiar University.
Wilfred Jean Benhur is Skilled in General Knowledge, English Language, MS Excel and other talents.