Prabhu M

Madurai, Tamil Nadu, India
Communication Skills, Team Leadership, Training Skills
About
I'm Prabhu.I have 2 years of experience in the Banking operations with Barclay's Bank,
Analyzing Customer Complaints received through different modes.working with Barclaycard Payment Break Plan Team and also worked with Payment Protection Insurance there dealing with Loans, Overdraft, Mortgage accounts.

I have many skills to enhance myself, not only in academics and working, also have extra curricular skills like singing,music,games,. Etc.,
Talents
Work Experience
Banking
Full Time Jul-2017 To present 7 years 9 months
Responsibilities
  • Dear sir/madam,

    I'm Prabhu.I have 1.6 years of experience in the Banking operations with Barclay's Bank,

    Working with Barclaycard Payment Break Plan Team and also worked with Payment Protection Insurance there dealing with Loans, Overdraft, Mortgage accounts.

    Analyzing Customer Complaints received through different modes(Online, Email, Questionnaire)

    Customers profile checked for Fraudulent Transactions, insolvency, Bankruptcy, IVA ,Deceased.

    Debts, Arrears and Identification and Verification done internally.

    Decision making done for the complaints, Redressing amount to make payments to the customers. Tracking FOS Complaints, SLA Breach Complaints and Fine Record keeping of Complaint Journey.
Achievements
  • Performance awards, extra curricular activities award, quality awards
Education
Bachelor of Engineering or Technology
Anna University of TechnologyAnna University
2012-2016
Extra-Curricular Interests

  • Handball

  • volley ball

  • Dancing

  • cricket

  • Shuttle

  • Information Collecting.

  • Foot ball

  • Singing

Profile Snapshot
Prabhu is based out of Madurai & has studied ME-Mechanical Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2012-2016 in AUT-Anna University of Technology, Anna University.
Prabhu M is Skilled in Communication Skills, Team Leadership, Training Skills and other talents.