Naga Swaroop Shashank

Resume
Bangalore, Karnataka, India
Teaching, Accounting, Computer Programmer
Talents
Work Experience
Customer Support Executive
Full Time Jun-2014 To Jul-2015 1 year 1 month
Responsibilities
  • • Answering 100 to 150 Inbound Customer calls daily.
    • Activating and De-activating the services as per the customer requests.
    • Reporting the daily status to the manager.
    • Provide billing details and new services and products plan details to the customers.
    • Assist and provide (GPRS) General Packet Radio Services manual settings to the customers those who were not able to use the internet services.
    • Using (ICRM) Integrated Customer Relationship Management Application, checking customer’s data and coding it in Decision Tree Application.
    • Check the Payment Details, Billing Information’s, Services Activation and Deactivation, Dongle Services, Network Issue Details, (DND) Do Not Disturb services, Portability Services, VAS, Data Usage Details using the Decision Tree Application and Provide Customer specific information.
Achievements
  • Nill
Trainer
MICE
Full Time Jan-2008 To Jun-2008 5 months
Responsibilities
  • Developing,Debugging,upgrading Android Applications
System Analyst
Full Time Jan-2007 To Jun-2008 1 year 5 months
Responsibilities
  • Responsibility • Simulation and Run ETON Software to the Production systems on daily basis.
    • Reporting the production status to the Industrial Engineer on hourly basis.
    • Reporting the daily production status to Head office.
    • Reporting the cutting status to the Fabric In charge
    • Requesting the essential spares for ETON Production line with Head Office.
    • Reporting the production line machinery breakdown to the Batch Supervisor.

Achievements
  • Nill
Education
Bachelor of Computer Application, Finance
East Point College of Engineering and TechnologyBangalore University
2009-2012 Score70%
Advanced Diploma In Computer Application, Tally 9
Manipal Institute of CommunicationManipal University
2008-2009 Score89%
Nill
PUC Attendant (ASDC), Accounting and Banking
Sri Balaji Vidya Vihar Degree CollegeAndhra University
2007-2008 Score60%
Nill
Extra-Curricular Interests

  • Volley Ball

  • Cricket

  • Football

  • Listening Musics and Reading Books

  • Carom

Profile Snapshot
Naga is based out of Bangalore & has studied Finance, BCA-Bachelor of Computer Application from Year 2009-2012 in EPCET-East Point College of Engineering and Technology, Bangalore University.
Naga Swaroop Shashank is Skilled in Teaching, Accounting, Computer Programmer and other talents.