Feroz Khan

General Manager (Global Head Operations & Wfm)
Coimbatore, Tamil Nadu, India
OperationsManagement,StrategicPlanning,WorkflowAnalysis
About
A Capable, result oriented General Manager (Global Head Operations & WFM) with more than 20 years’ experience in IT, ITES and Manufacturing industry, leading high-performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative solutions to challenges. Possessing excellent client facing & configuration skills
Talents
Work Experience
GM Operations & WFM
Collins Harper Software INC
Full Time Jan-2015 To present 10 years 3 months
Responsibilities
  • Center and Revenue Management
    • Strategizing and execution, with respect to planning and deployment for all the Center’s with focus on revenue generation, bulge mix and utilization, also work on demand management and resource in-take accordingly and responsible for competency development with respect to process requirement and also focus on effective space management including seats and Labs across all the Centers
Achievements
  • Initiated CCOD Road-Map, Vision & Shared Services setup in the Organization, thus enabling Operations move in to a proactive model rather than a reactive model
    Developed performance measures for each individuals within the Organization
    Identified justification points for automating, was Responsible for implementing WF Automation Portal which displays all efficiency metrics on a real time basis by Line of business / SM / OM etc,
    Set up of WFM Center of Excellence (CoE) and oversaw the implementation of over 5000 licenses and had Statistical Process Redesign in the Organization
    Performance & Cost Optimization through Strategic Partnerships with MD
    Optimized P&L performance, through Process & Functional Re-engineering by showcasing Business Cost Case & ROI realizations with MD
    Instrumental in supporting DE projects of removing waste elements and revenue enhancements
Education
Bachelors of Business Administration
Periyar UniversityPeriyar University
2011-2013
Profile Snapshot
Feroz is based out of Coimbatore & has studied Business Studies, BBA-Bachelors of Business Administration from Year 2011-2013 in PU-Periyar University, Periyar University.
Feroz Khan is Skilled in Operations Management, Strategic Planning, Workflow Analysis and other talents.