Debraj Sinha Roy

Business Consultant
Bangalore, Karnataka, India
Team Management, Client Service, Creative Problem Solving
About
A versatile professional with 5+ years of experience in Techno-Functional Consulting, Service Management and Client Relationship Management in RCL (Retail, CPG & Logistics) and BFS domains
Talents
Work Experience
Systems Engineer
Full Time Mar-2015 To Apr-2016 1 year 1 month
Responsibilities
  • Handled issues relating to Core Banking, Transaction Processing, Time Deposits, Debit Cards, Insurance, Loans System, Corporate IVR, Systems Monitoring & AS400 Batch Application
    Led the AS400 Production Support Team
    Prepared documents and presented progress reports to clients
    Ensured smooth transition to technical teams of the business and functional requirements agreed with customer and enabled initial hand holding and relationship building with customer
Achievements
  • TCS Gems Best Team Award for showcasing excellent leadership skills in managing & building CITI LATAM AS400 PSUPP team in 2016
    TCS Gems on the Spot Award for delivering business solutions & innovative ideas such as Proactive Monitoring, Alerting & Reporting Automation, RCA (Root Cause Analysis) and Permanent Abend Fixing towards SIP (System Improvement Plan) for resolving recurring issues in 2015
Senior Systems Engineer
IT Bangalore
Full Time Jun-2012 To Mar-2015 2 years 9 months
Responsibilities
  • Managed relationship with clients and internal & external stakeholders
    Designed, prepared and conducted training relating to Problem Management and the appropriate usage of the Support Management Service
    Directed Order Processing & Finance (AP, AR & GL) AS400 Production Support Teams
    Provided resolution for cross-functional issues at project level
    Confirmed project deliverable are in line with the project plan and reviewed project activities for compliance with procedures & standards
Achievements
  • Infosys Crown Bravo Award for making valuable contribution to the team in 2015 as a junior resource
Systems Engineer
IT Bangalore
Full Time Dec-2010 To Jun-2012 1 year 6 months
Responsibilities
  • Actively participated in Functional Design/Detail Design review meetings to discuss technical or design ideas during the project development process
    Coded new programs using Cobol & SQL for the AP module of the Joint Facilities and created new JOBs, PROCs for daily, monthly & yearly reporting purposes
    Used TSO/ISPF utilities to create and maintain PDS & PS, to monitor Spools and to migrate files from one region to other regions
    Created Unit Test Plans containing test case procedure, data sources, results and screen captures, highlighting input and output data, indicators and system display statements
    Reviewed code, test scenarios, test cases and results of team members and guided them
» 3 Projects
Education
Master of Business Administration
Management Development InstituteDeemed University
2016-2017 Score62%
Strategic Analysis of the External & the Internal Environments of Google
Study on Competitive Analysis of Lenovo Vibe K4 Note
Study on Business Process Management in Cognizant Technology Solutions
Comparative Study-CRM Implementation in Airtel & Vodafone
Extra-Curricular Interests

  • Football

  • Cards

  • Cricket

  • Badminton

yKnown
Profile Snapshot
Debraj is based out of Bangalore & has studied IT and Marketing, MBA-Master of Business Administration from Year 2016-2017 in MDI-Management Development Institute, Deemed University.
Debraj Sinha Roy is Skilled in Team Management, Client Service, Creative Problem Solving and other talents.