Ashwini Yelgaonkar

Manager Customer Relations
Mumbai, Maharashtra, India
Team Leadership, Communication Skills
About
Almost 12 years of experience in customer service, sales operations, team management & communication (Oral & written) skills, analytical & problem-solving attitude. Have completed & certified for "Management Development Curriculum" in 2010 & also awarded with "Advanced Diploma in Business Administration" with distinction from Welingkar Institute of Management in 2017.
Talents
Work Experience
Customer Service Specialist
Full Time Jan-2018 To Oct-2018 9 months
Responsibilities
  • Understanding different Raw Materials & their application of Personal Care, Home care, Plastic Industry. • Learned, Adapted & Worked on different ERP in short span of time & minimal trainings. SAP Versions (DCE & PRD), CX (Customer experience) website. •Played an essential role in integration & migration of data. Right from checking the correctness of data, transferring it from one version (DCE) to another (PRD) and then lastly on CX website. •Given feedback & ideas to reduce duplication of work using my ‘SAP’ expertise. •Handled activities such as checking correctness of commercial terms in P.O. received, expediting Purchase by coordinating with planners, follow-up with customers for advance payment, sharing dispatch information to customers. •Appropriate allocation of shared stock & co-ordination within team. •Coordinating with Warehouse for dispatches & ensuring timely orders execution. •Supporting Credit Collection Team by informing customers about payment overdue, etc..
Achievements
  • CX Expertise, SAP Versions
Manager Customer Relations
Connell Bros. Co. (India) Pvt. Ltd. (Wilbur-Ellis Company) Mascot PC & HC Ingredients Division
Full Time Jan-2013 To Sep-2015 2 years 8 months
Responsibilities
  • • Understanding different Raw Materials & their application being in Personal Care Industry.
    • Adapted & Worked on new ERP
    • Giving feedback to improve and generate new reports using my ‘SAP’ expertise.
    • Supporting a major unit of Sales Team to achieve their Quarterly AOP & YOY targets
    • Handling a data base of around 150 customers & with YOY growth of 14%
    • Handling Quote to Cash Activities: Arranging to send samples, quotations, checking correctness of commercial terms in P.O. received, expediting Purchase by coordinating internally & suppliers as and when required, follow-up with customers for advance payment, Dispatch confirmation with & to customers by sending LR details, etc…
    • Ensuring orders are executed by operations team effectively
    • Weekly Review with Purchase Team for Pending RM
    • Allocation of current stock & Planning for expected orders in advance.
    • Supporting Credit Collection/Finance Team by informing customers about payment overdue, necessary documents
Achievements
  • Retention of Key Customers & growth
Education
Post Graduation Diploma in Advertising and Marketing Communication
Prin LN Welingkar Institute Of Management Development And ResearchUniversity of Mumbai
2017-2018 Score84%
Post Graduate Diploma In Business Administration
Prin LN Welingkar Institute Of Management Development And ResearchUniversity of Mumbai
2016-2017 Score80%
Bachelor of Science, Chemistry
D G Ruparel College of Arts Science and CommerceUniversity of Mumbai
2001-2003
Extra-Curricular Interests

  • Voice Over

Profile Snapshot
Ashwini is based out of Mumbai & has studied Client Service, PGDAMC-Post Graduation Diploma in Advertising and Marketing Communication from Year 2017-2018 in PLNWIMDR-Prin LN Welingkar Institute Of Management Development And Research, University of Mumbai.
Ashwini Yelgaonkar is Skilled in Team Leadership, Communication Skills, Customer Relation Management and other talents.