Devaraj C

Manager (Ops)
Bangalore, Karnataka, India
Communication Skills, English Language, General Knowledge
About
I’m a result oriented professional with proven success for 8.3 years of rich & qualitative experience in BPO operations management, inbound & outbound call center management, process management, team management, quality & training and development
Talents
Work Experience
Ops Manager
Karvy data management Services
Full Time Oct-2016 To present 8 years 6 months
Responsibilities
  • ? Managing data entry, data verification & de-dupe for the Jio client, along with the TERM Audit campaign
    ? Managing the inbound and outbound process for The Hindu Client Bangalore and Chennai center
    ? Responsible for quality assurance as per the organization goals
    ? Online lead conversion for Hindu process and daily follow ups with field team for revenue collection
    ? Preparing the business review with client (MBR & QBR)
    ? Conducting the weekly review for the team
    ? Hand lining the support staff team size 10 Team leaders, 2 Asst-manager
    ? Team Leaders and employees from an operational perspective for a team size of 350 customer service representatives
    ? Ensuring continuous improvement through TYP (Test Your Product) for Leadership & Lead by Example (LBE)
    ? Executing stringent calibration exercises for the Leadership, Quality and Training functions, thereby ensuring about rigorous quality approach from all perspectives
    ? Assuring consistent performance in the training e
Achievements
  • ? Six sigma Green belt ? NLCP Program (Neo leader certification Program ) ? LMD program (Leadership management and development program) ? Best Team leader in FSL for more than 1 year ? Reduced abandon rate to 5% from 10% at the escalation and Vas desk In, in the Idea process ? Excellence award from the client ? Shabash award(Pinix Award) for 3 times consecutively at Aegis
Education
Bachelor of Commerce, Accounting and Management
S M CollegeM J P Rohilkhand University
2008-2011
? Best Team leader in FSL for more than 1 year ? Reduced abandon rate to 5% from 10% at the escalation and Vas desk In, in the Idea process ? Excellence award from the client ? Shabash award(Pinix Award) for 3 times consecutively at Aegis
Profile Snapshot
Devaraj is based out of Bangalore & has studied Accounting and Management, B.Com-Bachelor of Commerce from Year 2008-2011 in SMC-S M College, M J P Rohilkhand University.
Devaraj C is Skilled in Communication Skills, English Language, General Knowledge and other talents.