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Shankar M

Service Manager
  • Pondicherry, Puducherry, India
  • Customer Care, Fault Diagnosis, Service Engineer
Profile Snapshot
Shankar is based out of Pondicherry & has studied Production, DE-Diploma in Engineering from Year 1998-2001 in Other, Other.
Shankar M is Skilled in Customer Care, Fault Diagnosis, Service Engineer and other talents.
About
Automobile professional with over 15+ years of cross-functional experience with global companies like Ford, Toyota, and Nissan in after-sales augmented by strong foundational years of Service operation management, Customer focused approach, with excellent interpersonal and communication skills.
Work Experience
CENTER MANAGER
PRECISION TUNE AUTO CARE
Full Time Oct-2014 To present (10 years 6 months)
Responsibilities
  • Seeking out, establishing and maintaining relationships with operational contacts within each client.
    Making sure that all account and contract details are up to date.
    Investigating technical issues.
    Accurately recording service times, job costing and invoicing in the Service Department.
    Escalating operational issues to senior management.
    Proactively developing and retaining key customer accounts.
    Carrying out quarterly billing checks and inventory audits.
    Keeping costs down by focusing on the reduction of leakage.
    Taking corrective action where inadequate performance is suspected.
    Assisting in the development of a customer service policy for the company
Achievements
  • CSI INCREASE , REVENUE INCREASE EVERY MONTH , FOCUS WORKSHOP IMPROVEMENT
Education
Diploma in Engineering, Production
OtherOther
1998-2001
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