Shivani Kapil

Relationship Manager
Delhi, Delhi, India
Common Sense, Aptitude, English Language
About
I am having an experience of over 3 years. I started my career as an Academic Associate in Himalayan Garhwal University where I worked for 2.2 Years. Later on, I started working as a Relationship Manager. Currently I am associated with 9 Tentacle Solutions Pvt Ltd. I have worked with highly experienced Relationship Managers in dynamic work environment. I am a versatile, reliable and efficient professional who works with clients ranging from the individual consumer to big business clients. I have
Talents
Work Experience
Relationship Manager
9 Tentacle Solutions Pvt Ltd
Full Time Jun-2019 To present 5 years 10 months
Responsibilities
  • • Understand customer needs and develop plans to address them. • Identify key staff in client companies to cultivate profitable relationships. • Resolve customer complaints quickly and effectively. • Forwarding selling and cross-selling opportunities for the sales team. • Promote high-quality sales, supply and customer service process. • Aim to preserve customers and renew contracts.• Approach potential customers to establish relationships. • To discuss the major issues with the Management and come up with a solution to solve the issues to satisfy the franchisee by providing proper support and service. • To provide complete information and update regarding every change in the curriculum, scheme and services on monthly basis. • To inform the franchisee about any new USP's of the company through mail and also on call. • To do regular follow up for the order or any request from Customer so thatmaterial is received on time from company side. • To maintain their account ledger accordingly a
Relationship Officer
Junior DPS
Full Time Nov-2018 To May-2019 6 months
Responsibilities
  • • To listen and resolve the issues of the franchisee on call. • To discuss the major issues with the Management and come up with a solution to solve the issues to satisfy the franchisee with the proper support and service. • To provide the information and update regarding every change in the curriculum, scheme and services on monthly basis. • To inform the franchisee about any new USP's of the company through mail and also on call. • To do regular follow up for the order or any request from Customer so that material is received on time from company side. • To maintain their account ledger accordingly and receive the payment of the order processed on time. • To work on the MoU's and Agreements of the second party or franchisee with the company. • To keep a track on renewal of agreement. If any, then work on documentation and proceed further. • To maintain every documentation of the franchisee in soft as well as a hard copy. • To coordinate with the franchisee and the company both as a
Academic Associate
Himalayan Garhawal University
Full Time Aug-2016 To Oct-2018 2 years 2 months
Responsibilities
  • • To Maintain and update the Academic Syllabus of all the Courses offered by the University. • Preparing the syllabus of all the courses in MS Word and Modify accordingly as per the UGC Guidelines. • To maintain the MS Excel data sheets by entering record of students. • Work on MS Access regarding Admissions, Mark sheets and Courses at University and its record. • Preparing Question Papers of Examinations of Different Courses of University. • Handle and maintain the Backend work of the University.
Education
Master of Science, Physics
Swami Vivekanand Subharti UniversityPrivate University
2014-2016
Bachelor of Science, Physics
Lajpat Rai CollegeChoudhary Charan Singh University
2011-2014
Extra-Curricular Interests

  • Reading Books

  • Listening Music

  • Playing Chess and Sudoku

  • Watching Motivational Lecture Videos

yKnown
Profile Snapshot
Shivani is based out of Delhi & has studied Physics, M.Sc-Master of Science from Year 2014-2016 in SVSU-Swami Vivekanand Subharti University, Private University.
Shivani Kapil is Skilled in Common Sense, Aptitude, English Language and other talents.