Nabil Warsi

Having 7 Years Of Experience In Customer Support, Looking For The Job.
Bangalore, Karnataka, India
English Language, Aptitude, Customer Service
About
Nabil this side, I am dedicated customer support representative with a proven track record of provid
Talents
Work Experience
Positive Gems Pvt. Ltd.
Pharmacitical
Full Time Feb-2016 To present 9 years 2 months
Responsibilities
  • Customer Support
Achievements
  • Key Responsibilities:Customer Assistance: Respond to customer inquiries via phone, email, live chat, or other communication channels.Issue Resolution: Diagnose and resolve product or service problems, ensuring timely and efficient solutions.Information Provision: Provide accurate and detailed information about products, services, and company policies.Feedback Collection: Gather customer feedback and share it with relevant departments for product or service improvement.Documentation: Keep records of customer interactions, process customer accounts, and manage files.Multitasking: Manage multiple inquiries simultaneously without compromising service quality.Team Collaboration: Work closely with other departments, such as technical or billing teams, to address specific customer issues.Continuous Learning: Stay updated with product changes, new services, and policies to provide accurate information.
Education
Master of Business Administration, Marketing
Karnataka State Open Universitykarnataka State Open University (KSOU)
2014-2015
Profile Snapshot
Nabil is based out of Bangalore & has studied Marketing, MBA-Master of Business Administration from Year 2014-2015 in KSOU-Karnataka State Open University, karnataka State Open University (KSOU).
Nabil Warsi is Skilled in English Language, Aptitude, Customer Service and other talents.