Abhishek Goyal

System Network Engineer (L2) Telecom Networking
Kolkata, West Bengal, India
Network Engineer, Computer Knowledge, Telecommunications
About
Worked in MNC IT ATOS India PVT. Ltd as a System Network Engineer (L2). I have completed Graduation(BCA) from Brainware Institute under PUNJAB TECHNICAL UNIVERSITY. And also completed the study of Class X & Xii from West Bengal Board.
Talents
Work Experience
System Network Engineer
Full Time Jun-2014 To present 10 years 10 months
Responsibilities
  • o Worked on Project of Siemens PBX Voice switch & solve the issues by using BMC Remedy Tool, Service Now.

    o Worked on Project of Siemens PBX Voice switch & solve the issues by using CITRIX Xenapp.

    o To solve the issues of customer always follows the rules of Incident Management System.
    o Worked towards the achievements of the strategic & operational objectives of the group located across multiple locations in a 7x24x365 environment.
    o Navigated the use of controls, tools and best practices for the network security devices to identify anomalous events.

    o Knowledge of Ticketing tool (BMC Remedy).
    o Demonstrate good communication, negotiation, analytical, problem solving skills.
    o Good knowledge of change management processes and ticketing applications
    o Ability to give clear and consistent instructions to team members.
    o Reasonable knowledge of current hardware and software technologies and its uses.
    o Task oriented, self-initiated and objective driven
Achievements
  • Got the CSAT (Customer Satisfaction reward) for providing good services.
» 1 Project
Education
Bachelor of Computer Application
Brainware Group of InstitutionsWest Bengal university of Technology
2011-2014 Score75%
Extra-Curricular Interests

  • * Interest in electronic gadgets.

  • * Playing Cricket with friends.

  • * Listening Classical songs

Profile Snapshot
Abhishek is based out of Kolkata & has studied Computer Application, BCA-Bachelor of Computer Application from Year 2011-2014 in BGI-Brainware Group of Institutions, West Bengal university of Technology.
Abhishek Goyal is Skilled in Network Engineer, Computer Knowledge, Telecommunications and other talents.