Parveen Kumar

Assistant Manager,Operations,Customer Services
Delhi, Delhi, India
Communication Skills, Team Management, Client Service
About
An energetic & seasoned professional having diverse experience into customer service and call center operations,proficient to manage large scale businesses,clients and teams,bring change and success to the organization through effective strategies,plans,initiatives and innovations.
Talents
Work Experience
Assistant Manager
Nuvo Logistics Pvt Ltd
Full Time Jun-2015 To Oct-2017 2 years 4 months
Responsibilities
  • Managed in house call center,Team Handling,Account management,follow up with branches,managed reverse pick ups,MIS and report sharing post anaylysis,Traning and quality
Achievements
  • Fraud detection and control,Decreased fake cancellation,Curb high aeging and social media escalation cases
Assistant Manager
Full Time Jun-2014 To Jun-2015 1 year
Responsibilities
  • Managed inbound customer services for leading consumer durable,Ensured performance KPI's of agents are met,client SLA's are delivered,team performance review,preparing monthly client's review deck
Achievements
  • Exceded performance standard,deliverred high quality of customers,cross utilization of agents,initiated multiple process improvements
Team Leader
Aegis Ltd.
Full Time Jun-2008 To Feb-2014 5 years 8 months
Responsibilities
  • Handled zero collections for Airtel Telemedia Services,Managed Team to stive for achieving organization goal,Dialer Stregety,data churn of various billing cycle and branch level follow up,Coordination with field team,branches to create fresh benchmark for each cluster,Peformance management
Achievements
  • Received appreciation for creating benchmark for crucial cycle,Consistent performer throughout the tenure
Education
Other, Political Science
Atma Ram Sanatan Dharma CollegeUniversity of Delhi
2000-2003
Extra-Curricular Interests

  • Cricket

Profile Snapshot
Parveen is based out of Delhi & has studied Political Science, Other from Year 2000-2003 in ARSDC-Atma Ram Sanatan Dharma College, University of Delhi.
Parveen Kumar is Skilled in Communication Skills, Team Management, Client Service and other talents.