Tarun Arora

It Change Manager
Delhi, Delhi, India
IT Information Technology, Computer Networking
यूजर के बारे में
CCNA,ITIL V4 Foudation certified, Lean,Six Sigma,IT Operation,Business Operation Service delivery,CSAT,People mgmt.
Total Exp. 11 year and 2 months
प्रतिभा
काम का अनुभव
IT Operation Manager
पूरा समय अप्रैल-2010 तक वर्तमान 14 वर्षों 11 महीने
जिम्मेदारियों
  • Day to Day operational activities,Change mgmt, Operations management,Availability management, Service Delivery - End to end resolution for each and every transaction IT services
उपलब्धियां
  • Win7 Migration for 1350 users from Dec2013 till June 2014 , Improved CSAT , have done internal audit successfully for multiple business,audited IT control points wih no NC, Accomplishment - Service Request 99.7% , Incident Mgmt 96.95%, Change mgmt , CSAT 98.57%
शिक्षा
Post Graduation Diploma in Management, Marketing
Institute of Management Technology GhaziabadAutonomous University
2013-2015 स्कोर64%
Made project on MTS wi-fi device,studied nature and behavior of customers towards sales throughout past years till date by applying multiple tests,done analysis, team management. people management. influencing customers by making them aware of technicalities of wi-fi device
Bachelor of Engineering or Technology
, Kurukshetra University, Kurukshetra
2003-2007
अतिरिक्त अभ्यास

  • love to travel

  • Dance Hip-Hop

  • reading books

  • Music

प्रोफाइल स्नैपशॉट
Tarun Delhi से बाहर है और Marketing, PGDM-Post Graduation Diploma in Management वर्ष 2013-2015 से IMTG-Institute of Management Technology Ghaziabad, Autonomous University का अध्ययन किया है।
Tarun Arora IT Information Technology, Computer Networking, Services Delivery और अन्य प्रतिभाओं में प्रतिभाशाली है