Rashmi K S

Bangalore, Karnataka, India
ITIL Certification, Business Analyst
About
ITIL Certified Incident/Change/Problem/Asset Management Analyst with 7 years of experience in IT Operations. Also have knowledge in business analyst(Agile, wireframe, UML, requirement gathering) concepts.
Talents
Work Experience
System support engineer
Juniper Networks
Full Time Sep-2013 To present 11 years 7 months
Responsibilities
  • • ITIL Incident Management • Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents supporting over 50 accounts. • Leading team of 8 members globally for IT service desk and Incident management. • Coordinate with the internal IT teams for requirement elicitation and analysis. • Command and control the mitigation of complex and highly visible technology incidents, - ensuring maximum system availability. • Improve overall performance around managing, tracking and reporting of incidents to ensure they are properly categorized with respect to actual and potential impacts. • Determine alternative solutions with risk analysis, and identify opportunities to use technology to minimize service disruptions. • Ensure IT Services are aligned to business requirements and IT strategies • Design, develop, and govern Incident Management processes and procedures
Education
Bachelor of Engineering or Technology
P A College of EngineeringVisvesvaraya Technological Universityi
2000-2004
Profile Snapshot
Rashmi is based out of Bangalore & has studied ECE ENTC-Electronics and Tele-Communication Engineering, BE BTech-Bachelor of Engineering or Technology from Year 2000-2004 in PACE-P A College of Engineering, Visvesvaraya Technological Universityi.
Rashmi K S is Skilled in ITIL Certification, Business Analyst, UML