What type of duties & responsibilities will perform by customer relationship manager
custumer support help and requirements provide satisfactory solutions to customers wishesbr /Thank u sir
He/she should knows the customer views and their requirements and help them to full fill their wishes , and provide satisfactory solutions to customers.
Interact with client slove there querry and give them a best service as possible
As a customer relationship manager,your primary responsibility is maintaining a long term , post- sales relationship with existing customer across a wide selection of companies and industries . Your primary responsibilities are to engage the appropriate contacts to ensure that their changing business objectives are identified and are being met by current and future implementations.
The customer relationship manager has a challnging and ever evolving role to play when it comes to optimizing the customer experience. helping to develope and implement a customer service policy for an entire organisation. finding way to measure customer satisfaction and improve services; managing a team of customer services staff.
customer relation manager is solve customer query,request and complaint.
ANALYSE CUSTOMER PROBLEM IN ORDER TO PROVIDE THEM A BETTER SOLUTION SO THAT BUSINESS RELATION WITH CUSTOMER WILL GROW
The main roles and Responsibility's are as follows 1.internal management of employees 2.external management of stakeholders 3.values are added to their products and services 4.new market strategies 5.operational involvement for CRM 6.basic problem solving strategies for customer
1.Attend/Make customer calls. 2.Resolving customer Query,Request and Complaint 3.Develop customer Relationship 4.Report and Review 5.Proactive Selling
Customers satisfaction and attention towards their problems and attire