Mohammed Shahrukh Shamsul Haq Qureshi

Cv
Mumbai, Maharashtra, India
Technical Support, IT Helpdesk, IT Executive
Talents
Work Experience
Support Specialist
General Mills India Pvt Ltd
Full Time Apr-2017 To Nov-2017 7 months
Responsibilities
  • ? Provide day-to-day technical and application support on the phones, via online chat or face to face at solve IT desk assisting with employee issues involving desktop, laptop, network or application services all over the globe. ? Client/Team support also includes providing support for non-standard technologies as required. ? Uses available resources to successfully problem solve for employees minimizing the need to escalate problems for resolution. ? Interfaces with customers in a professional and friendly manner and is adept at resolving problems and diffusing difficult situations. ? Is proactive in developing business relationships and a network of General Mills resources to gain organization savvy. ? Performs root cause analysis and identifies problem trends to remove problems from the environment. ? Documents and implements standard operating procedures and customer service guidelines relating to IT support. ? Regularly shares acquired knowledge with other team members to assist
Education
Bachelor of Science, English Literature
Rizvi College of Arts Science and CommerceMumbai University
2010-2013
One of the class topper.
Profile Snapshot
Mohammed is based out of Mumbai & has studied English Literature, B.Sc-Bachelor of Science from Year 2010-2013 in RCASC-Rizvi College of Arts Science and Commerce, Mumbai University.
Mohammed Shahrukh Shamsul Haq Qureshi is Skilled in Technical Support, IT Helpdesk, IT Executive and other talents.