Ritesh Vohra

Ritesh Vohra
Professional Data Entry & Customer Support Expert
Delhi, Delhi, India
General Knowledge, English Language, Virtual Assistant +22

Profile Snapshot

Ritesh is based out of Delhi & has studied English, BA-Bachelor of Arts from Year 2000-2004 in DU-Delhi University, University of Delhi.

Ritesh Vohra is Skilled in General Knowledge, English Language, Virtual Assistant and other talents.

About

Building customer trust through attentive services
• Highly dynamic & effervescent professional with rich & productive experience in Customer services.
• Enthusiastic person with good communication skills, confidence in presentation skills also.
• Result oriented.
• Proficient in handling multiple tasks and projects simultaneously in challenging environments.
• Keen understanding of customer needs exploring strong listening, communication, and interpersonal skills.

Talents

- Virtual Assistant
  
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- Data Entry
  
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- General Knowledge
  
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  81.45 %
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- Customer Handling
  
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Complete Talent Profile »

Work Experience

Administration Officer

Rahul International

Full Time Dec-2017 To Mar-2020 2 years 3 months

Responsibilities

• Supervising day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees, taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Working with accounting and management team to set budgets.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

Achievements

Always be in the top performers. I won several achievements and awards during my tenure.

Team Lead

YaYa Creations

Full Time Feb-2015 To Nov-2017 2 years 9 months

Responsibilities

• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Listen to team members' feedback
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Distribute reports to the appropriate personnel

Achievements

Always be in the top performers. I won several achievements and awards during my tenure.

Meeting and Event Planner

Unique Corporate Solutions

Full Time Apr-2011 To Dec-2014 3 years 8 months

Responsibilities

• Meet with clients to understand the purpose of the meeting or event
• Plan the scope of the event, including time, location, program, and cost
• Work with the client to choose where to hold the event and whom to contract for services
• Inspect places to ensure they meet the client's requirements
• Coordinate event services such as rooms, transportation, and foodservice
• Confer with on-site staff to coordinate details
• Review event bills and approve payment

Achievements

Always be in the top performers. I won several achievements and awards during my tenure.

Senior CCE

IBM

Full Time Jun-2006 To Feb-2011 4 years 8 months

Responsibilities

•Handling website different user’s client. •Resolve user’s queries regarding Orders, payments, couriers, reimbursements, complaints, etc. via email or phone support. •Responsible for on-line Client negotiations & maturing the deal. •Maintaining the Service level & Customer satisfaction Index. •Generating Reports, Compiling into Excel Data and cascading to the Team Members on a Daily Basis. •Worked as a Mentor to resolve the issues of team members. •Leading, mentoring and motivating team for better & effective performance. •Handling escalations and client calls.

Achievements

•Won the best new hire of the season award two times (Amazon & Yahoo). •Got promotion as Senior. Customer Care Specialist on the basis of performance after the completion of 12 months. •Overachieved the targets and maintained Quality, 10 times awarded as a best agent. •Two times won Super Talented Achiever award and four times selected as a Rising and Shining Star.