Naveen Kumar

Professional In Customer Relationship Management
Faridabad, Haryana, India
Reasoning, Communication Skills, English Language
Talents
Work Experience
Sr. Executive(Jio Money Lead & Corporate Activation Support-Customer Service)
Full Time Jan-2016 To present 9 years 3 months
Responsibilities
  • (1) As Jio Money Lead : •Handled a Team of 15 MDSS to Onboard Jio Money Retailers/Merchant. • Taking care of end to end process of Jio money retailer Onboarding, • Responsible for converting all the on-boarded merchants in to active once. (2) As Corporate Activation Support : • Responsible for doing Activation of Corporate Customer’s within TAT, • Audit of Customer’s Documents and CAF, • Coordinating with Third parties Man power and On-roll Employee for all Activation Activity. • Generating Activated & Rejected customer’s MIS on Daily basis
Achievements
  • • Has been awarded for Best performance in Delhi Circle for JIO Money Merchant Onboarding.
Excutive(Activation Officer)
Full Time Oct-2012 To Jan-2016 3 years 3 months
Responsibilities
  • • Responsible for doing Activation of IDEA Prepaid Customer’s within TAT, • Audit of Customer’s Documents and CAF, • Coordinating with Third parties Man power for all to all hub Activities. • Generating Activated & Rejected customer’s Data on Daily basis.
MIS Excutive
B4S Solutions
Full Time Nov-2010 To Aug-2012 1 year 9 months
Responsibilities
  • • Responsible for making allocation data for our verification agencies on daily basis. • Generating paid/non paid customer’s data for our sales department on daily basis. • Analysis of total Activation – Deactivation and total paid – non paid customers on Monthly basis. • Coordinate with team members in the development of organizational information systems.
Education
M.A. History, Arts
Dr Ram Manohar Lohia Avadh UniversityFaizabad University
2012-2014
Profile Snapshot
Naveen is based out of Faridabad & has studied Arts, M.A. History from Year 2012-2014 in DRMLAU-Dr Ram Manohar Lohia Avadh University, Faizabad University.
Naveen Kumar is Skilled in Reasoning, Communication Skills, English Language and other talents.