Anil Singh Kaurav

Faridabad, Haryana, India
Projectanagement, Service Support and Delivery, Team Work
About
Senior Service Support Operation Professional with more than 23+ years of comprehensive experience in directing, managing and improving Service Planning, Service Operation function of major domestic and international companies. Exceptional skills in developing and implementing processes and controls, improving Service operations, adept in managing operations with focus on profitability by ensuring optimal utilization of resources. Management & Cost Planning. Achieved outstanding Client Satisfact
Talents
Work Experience
Consultant
IL&FS Technologies Ltd., Gwalior, Madhya Pradesh
Full Time May-2013 To present 11 years 11 months
Responsibilities
  • Taken care of Network & IT Infra delivery ,Installation & Maintenance activity in three major Projects in Madhya Pradesh
    I am taking care of logistics & IT Infra delivery & installation & Vendor management activity for all three major projects in Madhya Pradesh.1.MP Modern record room,2.MP Border Checkpost 3.MP WEB GIS
Achievements
  • I have completed 270 locations IT Infra delivery & installation
Manager
IL&FS Technologies Ltd., Gwalior, Madhya Pradesh
Full Time May-2012 To Apr-2015 2 years 11 months
Responsibilities
  • Taken care of three major Projects in Madhya Pradesh
    1. M.P Border Check post –Client Name –M.P. Govt.
    Project -To be start operation at all 24 Boarder check post after commissioning of Network points & installation of IT Infra & software at all sites. 2. M.P Modern Record Room -Client Name –Commissioner Land Record, Madhya Pradesh
    Project –To be completed 364 Modern record room in all Madhya Pradesh all 364 Tehsil offices, Including, Civil, Furniture, Electrical, IT infra. Govt. Land record document scanning.
    3. M.P Modern Record Room –Commissioner Land Record, Madhya Pradesh
    Complete survey activity at client sites after using our resources
    Arranged space from client office to ready IT Centre at client office
    Take client office data to complete software activity
    Provide training to clients before start IT centre operation at client office
Achievements
  • Providing excellent services to clients in all Madhya Pradesh 364 Districts & Tehsils offices
Service Delivery Manager
HCL Info systems Ltd, Delhi
Full Time Feb-2008 To May-2011 3 years 3 months
Responsibilities
  • Successfully led a team of 140 Specialist Engineers & Team leaders & Area Managers and Outsource Service staff in Delhi & NCR covering Facility Management client’s base 30
    Handled all Customer Escalation in Day to day Support and achieved Service Billings & Collections target
    Developed the Technical Training Calendar to technical trainings for existing and new staff
    Check every month customer satisfaction level through monthly satisfaction survey & customer site visit
    Played a pivotal role in keeping a close track of control customer complaints and escalations
    Handled the Facility Management Project & taken care of hardware (Desktop, Laptop, Printer, Scanner, servers) calls support
    Developed and Implemented the Customer Satisfaction Survey Methodology and take corrective actions for continuous improvement
Achievements
  • Star Performer of QII in 2009
    Star Performer of QIV in 2008
Sr.Call Coordinator
APC India Pvt. Ltd, North & East
Full Time Feb-2005 To Feb-2008 3 years
Responsibilities
  • Demonstrated excellence in managing complete Service Operations across entire North & East
    Instrumental in attaining the company’s objectives related to Customer Satisfaction, Revenues Cost of Repairs, Service Labor and Customer Retention
    Successfully led a team of Specialist Engineers & out source service provider technical staff in North & East covering customer base of over 3000 customers
    Taken care of 24* 7 Service Support with proper monitoring
    Taken care of Enterprise accounts (Up to 20 KVA UPS (Three Phase ups client)
    Audited service franchisees in terms of call status / spare consumption / response time / dealer visit frequency on weekly / monthly basis
    Cleared Service Providers service claims
    Supervised 25 Service Providers & Service Centers, Swap centre
Achievements
  • Excellent record of accomplishment of enhancing Customer Satisfaction from 45% to 100% thereby becoming the Top District nationally
Sr.Service Executive
Xerox India Ltd, Madhya Pradesh
Full Time Jan-1993 To Dec-2004 11 years 11 months
Responsibilities
  • Successfully provided outstanding services to customer through close interaction with location engineers
    Checked every month customer satisfaction level by random telephonic survey
    Follow up with logistics department Head for arrange spare to close calls on time
    Call logged & assigned to respective technical representative
    Achieved so many times Service AMC target & collection target
    Troubleshooting in the areas of L1 support calls
    Successfully installing new equipments after proper tie-up with customer within company target time
    Minimum break down in client Equipment and implemented a strategy to improve Machine Health
Achievements
  • Best service executive award nine times since 1994 to 2004
    Emergency services response award in year1999
    Regional Customer Satisfaction Champion Award since 1996 to 1999
    Star performer award of the year in 1998
    Best Executive award in the Region in year 1997
» 3 Projects
Education
Bachelor of Arts, Poltical Science
Demo Youth4workDeemed University
1989-1993 Score50%
Profile Snapshot
Anil is based out of Faridabad & has studied Poltical Science, BA-Bachelor of Arts from Year 1989-1993 in DY4W-Demo Youth4work, Deemed University.
Anil Singh Kaurav is Skilled in Project Management, Service Support and Delivery, Team Work and other talents.