Arun R

6 Years Experience In Backend Operations
Chennai, Tamil Nadu, India
MS Excel, English Language, Typing
About
Dynamic and detail oriented professional with 6 years of experience in reporting, Back-end operations, Customer support.
Talents
Work Experience
Analyst - Performannce Management
FULL Creative Pvt Ltd
Full Time Mar-2015 To present 10 years 1 month
Responsibilities
  • • Working as a back end support for HR and payroll operations of the company.
    • Providing various reports on the performance and metrics of the call center agents working for our company.
    • Providing attendance scheduling solutions for the call center agents and taking care of their payroll processing.
    • Managing email e-mail and interactions with call cent agents and HR and payroll team.
    • Automating reporting process and help in speeding up the payroll processing.
    • Working with MS – Excel and google sheets in the MIS reporting and creating macros.
Sales Support Coordinator
Hewlett - Packard
Full Time Aug-2012 To Mar-2015 2 years 7 months
Responsibilities
  • • Responsible for creating special pricing deals for HP Products using Eclipse, Watson, DART tools on respective currencies for SEA (South East countries).
    • Working with various Business units approvers to get the pricing for various products and releasing the approved quote to the sales for further negotiations with the customers.
    • Working with the factory team to get the information on the life cycle of product and communicate the sales about the same.
    • Managing e-mails and daily interactions with front end team and internal sales team.
Customer Care Executive (Non-Voice)
Symbiotic InfoTech Pvt Limited
Full Time Oct-2009 To Aug-2012 2 years 10 months
Responsibilities
  • • Handling E-mails from Telecom Operators like Airtel, Aircel, Reliance, BSNL etc regarding our Value Added Services process.
    • Activations, Deactivations of Value Added services for the customers and handling customer complaints queries from Telecom operators.
    • Preparing monthly reports for total complaints, activations and deactivations with MS-Excel and MS-Access.
    • Preparing MIS reports on the types of complaints received and report the same to the Chief Executive Office of the company.
Education
Master of Business Administration, Systems
Madras UniversityUniversity of Madras
2010-2012
Blogs & Portfolio
Quality Connect Program
Quality Connect Program
Portfolio
Quality Connect Program
Model.ProfilDetail.name
Arun R 19 Apr, 2016 21 view 0 Comments
A report to determine the quality aspects of the customer care agents.
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Shortcalls Macro
Shortcalls Macro
Portfolio
Shortcalls Macro
Model.ProfilDetail.name
Arun R 19 Apr, 2016 26 view 0 Comments
Created a VBA Macro which can get the list of calls which were below 10 secs from the time of calling.
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Profile Snapshot
Arun is based out of Chennai & has studied Systems, MBA-Master of Business Administration from Year 2010-2012 in MU-Madras University, University of Madras.
Arun R is Skilled in MS Excel, English Language, Typing and other talents.